Eligibility, process, and timelines for returns, exchanges, and refunds.
1. Return Eligibility
We accept returns within 7 days of delivery, provided:
- The product is unused, unworn, and in its original packaging
- All tags, labels, and accessories are intact
- The item is not from the non-returnable category (see Section 4)
- Proof of purchase (invoice/order number) is provided
Safety Note: For hygiene and safety reasons, items such as ear muffs, face masks, and medical kits cannot be returned once opened.
2. Return Process
- Contact our team via email or phone within 7 days of receiving the order.
- Share your order number, reason for return, and supporting photographs.
- Our team will review and approve/reject the return request within 2 business days.
- Upon approval, securely pack the item and ship it to our Karnal warehouse. Return shipping charges are borne by the customer unless the return is due to our error.
- Once we receive and inspect the item, a refund or replacement will be processed within 5–7 business days.
3. Refunds
| Refund Mode | Timeline |
|---|---|
| Original payment method (card/UPI/NEFT) | 5–7 business days after inspection |
| Store credit / Feetsmart voucher | Within 2 business days |
| COD orders | Bank transfer within 7 business days |
4. Non-Returnable Items
The following products are not eligible for return or exchange:
- Face masks, ear muffs, and other hygiene-critical PPE (once opened)
- Custom/branded or embroidered products made to order
- Products damaged due to misuse, improper handling, or alterations
- Clearance or sale items marked as “Final Sale”
- SCABA sets and specialised breathing apparatus
5. Exchange Policy
We offer size/colour exchanges on safety shoes, boots, and workwear, subject to stock availability. Raise an exchange request within 7 days following the same process as returns. If the desired size is unavailable, a full refund will be issued.